Cancellation and Refund Policy

Your subscription is sold by Paddle, which acts as our authorised reseller and merchant of record. Paddle takes the payment and processes refunds to your original payment method.

14-day refund window. You can request a full refund of your most recent payment within 14 days of that payment, for any reason, including simply changing your mind. You do not need to give one.

How to request a refund. Contact Paddle at paddle.net, the buyer portal for every Paddle order, where you can find your invoice and raise a refund. You can also email us at support@kartafla.com and we will pass it on. Refunds are returned to the payment method you paid with, and Paddle issues a credit note for your records.

Cancelling. You can cancel a paid subscription at any time from /subscriptions in your account. No email is required and we do not ask why. When you cancel, you keep access to the paid tier until the end of the billing period you have already paid for, and you are not billed again after it ends. On a yearly plan that period is the year you paid for; the 14-day window above applies to a yearly payment in the same way as to a monthly one.

Your statutory rights are unaffected by anything above. If the law in your country gives you a stronger right to a refund than this policy does, that law wins.