Help › Understanding your data
Why your score moved (or didn't)
The usual explanations, in the order worth checking.
Last updated 2026-07-30
It moved and you changed nothing
Normal. AI answers vary between runs even with identical prompts. A few points either way between checks is noise, not signal. Look at the direction over three or four checks before concluding anything.
It dropped sharply
- A competitor was newly added to a source the assistants trust.
- A source that used to cite you changed or was removed.
- Your site became unreachable or started blocking AI crawlers — check Site Readiness.
- One assistant had a bad run. Filter by model on Overview to see whether the drop is in one engine or all of them.
You applied fixes and nothing happened
Two reasons, usually. First, timing: results only change at your next monthly check, and the assistants themselves need time to re-crawl and re-index your site — that can take weeks, not days.
Second, and more often: the fix addressed your own website, and your visibility is being decided by third-party sources. See the article on why other people's websites decide your visibility.
Related
- Visibility, Authority and Position — what each one means
- Why other people's websites decide your AI visibility
- Why your sentiment score is probably 50
- Why the assistants disagree with each other
Free check, no card. Kartafla asks ChatGPT, Claude, Perplexity and Gemini the questions your customers ask.
Run a free check